VK Logistics Hub values your privacy and is committed to protecting the personal information you provide while using our website, mobile applications, logistics services, courier services, and related services.
Effective Date: January 1, 2025
VK Logistics Hub ("VK Logistics Hub", "we", "us", or "our") values your privacy and is committed to protecting the personal information you provide while using our website, mobile applications, logistics services, courier services, and related services.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our services.
By accessing or using VK Logistics Hub services, you acknowledge that you have read and understood this Privacy Policy.
Depending on the services you use, we may collect information necessary to provide and manage our services.
This may include:
When you book or manage a shipment, we may collect:
When you make a payment, we may collect information necessary to process and verify the transaction.
Depending on the payment method used, payment processing may be handled through the applicable payment platform or financial institution.
VK Logistics Hub does not require customers to provide unnecessary payment credentials through unsecured communication channels.
When you access our website or use our mobile application, certain technical information may automatically be collected.
This may include:
This information may be used to maintain, secure, troubleshoot, and improve our services.
Certain VK Logistics Hub services may require location information to provide logistics-related functionality.
Where location access is enabled, location information may be used for purposes such as:
You may control location permissions through your device settings where applicable.
Our website or mobile application may request access to your camera, photos, or media where required for specific services.
This may be used for purposes including:
We use such information only for the relevant service or business purpose for which it is provided.
We may use collected information to:
We may contact you using the contact information you provide for legitimate service-related purposes.
These communications may include:
Where permitted by applicable law, we may also send promotional or marketing communications.
You may request to stop receiving promotional communications where applicable.
VK Logistics Hub does not sell your personal information for monetary gain.
We may disclose information where reasonably necessary to:
Information may also be disclosed where necessary to protect the rights, property, safety, or security of VK Logistics Hub, our customers, employees, or other persons.
We may use trusted service providers to support certain business functions, including:
Where information is shared for these purposes, it is intended to be used only for the relevant service or business function.
Our website or application may use certain external technologies or services to provide functionality, analytics, security, communications, payments, or other features.
Depending on the services currently in use, these may include services such as:
Such services may process information according to their own privacy policies and applicable terms.
VK Logistics Hub does not control the privacy practices of external services and recommends reviewing their respective privacy policies where applicable.
When you access or use our website or application, technical information may be recorded automatically.
In the event of an error or security incident, information may include:
This information may be used for troubleshooting, security monitoring, system maintenance, and service improvement.
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used for purposes such as:
You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
Customers should also take reasonable precautions when sharing personal information online.
We retain personal and shipment information for as long as reasonably necessary to:
When information is no longer required for legitimate business or legal purposes, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
Our website or application may contain links to external websites or services.
If you choose to access an external website, you will leave the VK Logistics Hub service environment.
VK Logistics Hub is not responsible for the privacy practices, content, security, or policies of external websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Our services are intended for general customers and businesses and are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Some information may need to be retained where required for legal, accounting, security, contractual, or legitimate business purposes.
To make a privacy-related request, please contact us using the details provided below.
Customers are responsible for providing accurate and up-to-date information.
If any information provided to VK Logistics Hub changes, customers should notify us or update their account information where such functionality is available.
Providing incorrect or incomplete shipment information may affect the provision of logistics services.
VK Logistics Hub may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on our website or application with the revised effective date.
We encourage customers to periodically review this Privacy Policy.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact VK Logistics Hub.
VK Logistics Hub
Customer Support: support@vklogisticshub.com
General Inquiries: info@vklogisticshub.com
Phone: +91 9849594199
Website: www.vklogisticshub.com
We will make reasonable efforts to review and respond to privacy-related requests within an appropriate timeframe.